Supervisor – Fourways/Rivonia/Northriding/Rosebank

About the role

To effectively coach and lead a team of shoppers and drivers, ensuring on‑time delivery of customer orders while developing each member's skills to meet required results.

Key responsibilities

• Lead and supervise a team of shoppers and drivers to ensure on‑time order fulfilment and flawless customer service across Fourways, Rivonia, Northriding and Rosebank.
• Conduct spot checks on uniform compliance, monitor daily KPIs, produce daily and weekly performance reports and manage real‑time checklists.
• Allocate staff schedules, run regular meetings, address absenteeism and coach team members to improve performance.
• Handle shopper and driver queries, resolve escalated customer complaints and investigate payroll issues.
• Maintain adequate stock of brown bags, cold‑chain bags and stickers and ensure compliance with operational protocols.

Required profile

• Matric certificate or equivalent (NQF level 2).
• 2–3 years experience as a team leader or supervisor in a retail or logistics environment.
• Valid driver’s licence.

Required skills

• Proficiency with a smartphone (iPhone 5 or Android 4.4+) for the delivery app and GPS navigation.
• Ability to generate accurate KPI and compliance reports.