Store Manager – Gateway

About the role

Dermalogica South Africa is seeking an experienced Store Manager to lead the Gateway store. The role combines sales leadership, customer service excellence, and brand ambassadorship to drive revenue and maintain the high standards of the Dermalogica brand.

Key responsibilities

• Achieve monthly sales and treatment revenue targets.
• Conduct detailed client consultations and Face Mapping, keeping records up‑to‑date.
• Perform post‑treatment and retail follow‑ups via telephone.
• Handle customer complaints, product returns, and ensure top‑level service.
• Oversee POS system operations and daily cash handling.
• Manage staff scheduling, roster coverage, and day‑to‑day team performance.
• Assist the concept stores manager with staff assessments and training.
• Maintain accurate monthly inventory records and ensure the store is well‑stocked, clean, and merchandised.
• Plan and participate in in‑store promotions and company events.

Required profile

• Minimum 2‑year Skin Care diploma.
• At least 4 years of supervisory experience, preferably with a high‑end skin‑care brand.
• Strong knowledge of Dermalogica products, treatments, and policies.
• Professional appearance and personal hygiene standards.

Required skills

• Proficiency in Microsoft Office.
• Experience operating POS systems.