Spanish‑Fluent Community Shopping Auditor

About the role

Amazon’s Community Shopping program relies on high‑quality user‑generated content such as reviews, Q&A, and visual shopping assets. As a Spanish‑fluent Community Shopping Auditor you will ensure that moderation decisions across multiple marketplaces meet Amazon’s global guidelines, protecting the integrity of the marketplace.

Key responsibilities

• Perform high‑volume, accurate audits of manual and automated moderation decisions in Spanish.
• Identify, document and classify moderation errors, distinguishing avoidable mistakes, judgment calls and harmful misses.
• Maintain personal audit accuracy and productivity targets.
• Provide data‑driven insights and recommendations to improve quality metrics for both manual and automated moderation.
• Support calibration sessions with moderation partners to align on guideline interpretation.
• Conduct root‑cause analysis on quality trends and contribute findings to business reporting.
• Participate in projects to create, improve or simplify moderation guidelines.
• Assist engineering teams with automation deep‑dive analyses and support training specialists to embed quality improvements.

Required profile

• Fluency in Spanish and English (both written and spoken) is mandatory.
• Strong analytical mindset with the ability to spot patterns and root causes.
• Excellent attention to detail and ability to work under high‑volume conditions.
• Experience auditing or quality assurance in a content‑moderation environment is a plus.

Required skills

• Proficiency in using audit tools and spreadsheets for data tracking.
• Ability to interpret and apply moderation guidelines consistently.
• Basic analytical skills for trend analysis and reporting.