Site Security Manager (Shopping Centre)

About the role

Fidelity Services Group is looking for a Site Security Manager for a shopping centre in Durban, reporting to the Regional Manager. The post ensures that site-specific security requirements are met and the client's needs are handled efficiently and professionally according to the SLA, including the posting of security officers and proactive protection of the premises.

Key responsibilities

• Maintain good relations with the client and give daily feedback to Fidelity Security Services management and the client
• Compile, distribute and communicate daily, weekly and monthly reports, as well as incident, accident and investigation reports
• Ensure security officers are posted on time for full day and night coverage and meet contractual requirements
• Evaluate service levels and recommend improvements to the client
• Audit access registers daily, generate exception reports and investigate incidents
• Manage security staff, including leave, site changes and rostering, and handle HR/IR queries
• Manage new business projects and takeovers, and attend meetings with FSS management and the client
• Monitor CCTV cameras and equipment, and assess the premises to minimise risky access

Required profile

• Grade 12 (Matric) certificate or equivalent
• PSIRA Grade A registered and accredited
• No criminal record or pending cases
• Valid driver's licence with own reliable transport; must reside in Cape Town or be willing to relocate on own cost
• Minimum 3-5 years of management experience in a shopping complex, with staff management experience essential
• Willingness to work shifts and after-hours site visits

Required skills

• CCTV camera management and equipment monitoring and control
• Computer literacy and strong administrative skills
• Investigation techniques and report writing
• Leadership, planning, organisation and client liaison skills