ServiceTitan Administrator

About the role

Join the Integration team to own ServiceTitan and its ecosystem end‑to‑end. You will configure, integrate, adopt and continuously improve the platform for nine distinct brands while preserving each brand’s identity.

Key responsibilities

• Configure and optimize ServiceTitan workflows, releases and roadmaps.
• Manage integrations between ServiceTitan and the broader tech stack.
• Onboard new brands: map setups, migrate data and stand up ServiceTitan instances.
• Administer multi‑tenant environments across complex business units.
• Build out business‑unit structures, tags, skills, templates and reporting with governed rollouts.
• Evaluate large data sets, clean and map data for migrations, and leverage AI tools for efficiency.
• Gather requirements, prioritize backlogs and deliver with clear acceptance criteria.
• Define governance guardrails for brand coherence and drive adoption training.

Required profile

• Fluent professional English, both written and verbal.
• Comfort presenting on camera to U.S. leadership and stakeholders.
• Hands‑on experience with ServiceTitan, preferably multi‑tenant administration.
• Familiarity with AI tools in daily work and interest in expanding their use.
• Exposure to Sage Intacct or similar ERP is a plus.
• Collaborative style with strong trust‑building abilities.
• Builder mindset: proactive, initiative‑taking and value‑oriented.
• Fast learner who can adapt quickly to evolving needs.

Required skills

• ServiceTitan
• Sage Intacct (optional)
• AccuLynx
• Smartsheet
• Zoho Desk
• Microsoft 365
• AI tools for data processing