ServiceNow SecOps / IRM Architecture Lead

About the role

KPMG is seeking a senior‑level ServiceNow SecOps / IRM Architecture Lead to own the technical architecture and pre‑delivery governance of its ServiceNow Security Operations and Integrated Risk Management engagements across Africa. The role ensures that every solution complies with ServiceNow reference architectures and supports KPMG’s Elite Partner status.

Key responsibilities

• Lead architecture and solution design for major ServiceNow SecOps and IRM pursuits, ensuring technical compliance, commercial viability, and deliverability before contracts are signed.
• Create high‑quality architecture documents, implementation blueprints, and technical proposals for client opportunities.
• Participate in pre‑sales technical workshops, showcasing KPMG’s ServiceNow expertise at the architecture level.
• Review and approve ServiceNow scopes of work, guaranteeing correct pricing, alignment with best practices, and minimal customisation risk.
• Maintain and evolve KPMG T&I’s ServiceNow architecture standards, reference designs, and Elite Partner implementation methodology.
• Provide architectural oversight on active delivery engagements, attending design and sprint reviews, and acting as the escalation point for technical decisions.
• Conduct formal architecture health checks at key milestones to identify scope creep, configuration drift, and technical debt.
• Collaborate with internal teams to document and publish delivery accelerators, configuration standards, and reusable assets.

Required profile

• Senior‑manager or equivalent experience leading ServiceNow SecOps and IRM architecture engagements.
• Proven track record in pre‑sales technical workshops and solution design for large‑scale ServiceNow implementations.
• Strong governance mindset with experience conducting architecture health checks and managing technical escalations.
• Deep understanding of ServiceNow Elite Partner standards and reference architectures.

Required skills

• ServiceNow Security Operations (SecOps)
• ServiceNow Integrated Risk Management (IRM)
• ServiceNow platform architecture and solution design
• ServiceNow reference designs and best‑practice implementation methodology
• Technical proposal development and pre‑sales workshop facilitation