Service & Parts Coordinator

About the role

AtripleA Recruitment & Temps is recruiting a Service & Parts Coordinator in Mbombela. The role manages service scheduling, ensures service compliance and handles quoting for internal and external work, responding to breakdowns, coordinating with technicians and keeping a neat, well-controlled store.

Key responsibilities

• Maintain accurate service schedules for contract, STH and PMA customers and align services with manufacturer specifications, including regular and emergency requests.
• Follow up with technicians after service to confirm completion and identify additional work.
• Prepare competitive quotes for parts, services and repairs, collaborate with the sales team and support clients on outstanding quotes.
• Ensure technicians have the parts needed for repairs, prepare parts quotes and assist the Contracts Manager with additional work quotes.
• Keep accurate records of job cards, quotes, approvals and service reports, and generate daily and weekly reports on service activity, quoting performance and client feedback.
• Ensure 100% follow-up on completed services, monitor technician productivity above 85%, respond to breakdowns within 4 hours and maintain labour, sublet and maintenance contract margins.
• Work with the Contracts Manager and Service Controller, coordinate with suppliers and partners, track WIP and record job information in CRM/ERP systems.
• Optimize the quoting process and suggest improvements to service scheduling and quoting.
• Manage stock control, receive and inspect incoming parts, verify part numbers and quantities against purchase orders and supplier invoices, and replenish stock.

Required profile

• Grade 12 (Matric) or equivalent.
• Business Administration, Sales or Call Centre training is advantageous.
• At least 3 years' experience in a quoting, pricing or service-related role, preferably in forklift or equipment services.
• Ability to work under pressure and handle multiple tasks at once, with strong communication, problem-solving and organizational skills.

Required skills

• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with CRM/ERP systems.

To apply, candidates submit their CV, ID and a recent payslip through the agency's application form.