Service Desk Supervisor
CGTech · Johannesburg
Job description
About the role
The Service Desk Supervisor oversees the daily operations of the Mission Control Centre (MCC) and leads a team of NOC Operators and Service Desk Administrators. Based in Johannesburg, the role ensures high‑quality IT support, incident resolution and adherence to Service Level Agreements.
Key responsibilities
- Oversee daily MCC operations and proactive network monitoring.
- Manage and mentor NOC Operators and Service Desk Administrators.
- Ensure efficient incident resolution and service request management.
- Act as primary escalation point for the MCC team.
- Collaborate with client IT teams and stakeholders to maintain optimal service delivery.
Required profile
- Strong leadership and team‑management abilities.
- Technical expertise in IT support and network monitoring.
- Client‑focused approach with commitment to SLA compliance.
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Published 13 hours ago
Expires 1 month from now
3 views · 0 interested
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CGTech
Johannesburg
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