Service Advisor – Automotive Customer Service

About the role

Produkta Motor Group is seeking a motivated Service Advisor to join its team in Nelspruit. The role serves as the primary point of contact for customers, coordinating service requests, preparing estimates, and ensuring a high level of satisfaction throughout the repair process. The Service Advisor will prepare estimates, obtain customer approvals, and act as the liaison between customers and workshop technicians. You will monitor repair progress, provide timely updates, and finalize repair orders to ensure complete customer satisfaction.

Key responsibilities

• Assist customers and accurately record service requirements.
• Prepare estimates and obtain customer approval for repairs.
• Liaise between customers and workshop technicians.
• Monitor repair progress and provide customer updates.
• Finalise repair orders and ensure customer satisfaction.

Required profile

• 2+ years proven experience in a similar service advisor role.
• Strong automotive knowledge and genuine interest in the automotive sector.
• Excellent communication and customer service skills.
• Ability to multitask and stay organized in a fast‑paced environment.

Required skills

• Automotive knowledge.
• Computer literate.