Senior UX Designer / Senior Product Designer AWS

About the role

Amazon Web Services (AWS) is looking for a Senior Product Experience Designer to work on its Support products. The team supports every AWS service and account and aims to improve customer success, trust and experience. The designer works on internal tools such as case management and engineering support, and external tools such as the Service Health Dashboard, Personal Health Dashboard, Support Center, Knowledge Center, AWS Forums and Trusted Advisor.

Key responsibilities

• Lead the team and partners in defining, tracking and reporting key user experience metrics
• Gather feedback on work from business, product management, development, peers and executive leadership
• Evaluate new UX prototyping methods and technologies and apply best practices, patterns and guidelines
• Design the architecture, interface and interaction flow of services and experiences
• Create personas, customer journey maps, wireframes and prototypes, and present and iterate design solutions
• Craft, pitch and validate long-term design strategies
• Mentor and develop designers within the organization

Required profile

• 6+ years of experience as a UX designer, interaction designer, information architect or similar role
• 4+ years creating prototypes or detailed wireframes for complex web applications
• 2+ years working in a team with developers on implementation
• Bachelor's degree in design, HCI or 6+ years equivalent experience; preferred: master's degree in HCI or a related UX degree
• An online portfolio or samples of work

Required skills

• Fluency in information architecture and interaction design best practices and user-centered design
• User research and quantitative customer data gathering (preferred)
• Strong communication, presentation and time management skills