Senior Project Manager – Enterprise Tech & CX Delivery
The Source International · Métropole du Cap
Job description
About the role
We are looking for a Senior Project Manager to lead enterprise‑scale technology and customer‑experience (CX) programmes for a global CX transformation leader. Based in Cape Town with a hybrid work model, you will coordinate multi‑region initiatives that modernise contact centres through AI, cloud and systems integration.
Key responsibilities
- Manage up to six concurrent CX and contact‑centre transformation projects across multiple countries.
- Own project financials, including budgeting, forecasting and cost control.
- Navigate complex stakeholder environments in the UK, Europe, Africa and beyond.
- Provide structure and clarity in fast‑paced, high‑pressure delivery settings.
- Bridge technical teams, business stakeholders and client organisations to ensure successful outcomes.
Required profile
- Minimum 5 years experience delivering ICT/technology projects at enterprise scale.
- Background in CX, contact‑centre, SaaS or systems‑integration environments.
- Proven ability to handle multiple projects simultaneously and manage international stakeholders.
- Experience with budgeting, forecasting and financial oversight.
- Comfortable working independently with high ownership.
Required skills
- AWS
- Salesforce
- Genesys
- PRINCE2
- PMP
- Agile methodology
- Waterfall methodology
What we offer
- Salary range R750 000 – R1 000 000 per annum.
- Medical aid contribution and connectivity allowance.
- Performance‑based bonus and international travel for top performers.
- Opportunities for progression to Programme Manager or leadership roles.
- Dynamic, high‑growth environment with global exposure.
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Published 1 day ago
Expires 1 month from now
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The Source International
Métropole du Cap
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