Senior Manager – Logistics Operations

About the role

The Senior Manager – Logistics Operations leads the strategic and operational direction of fulfilment activities, ensuring cost‑effective, customer‑centric delivery of products. This role drives operational excellence, continuous improvement, and aligns fulfilment capacity with business demand.

Key responsibilities

• Develop and implement fulfilment strategies aligned with overall business and supply‑chain objectives.
• Oversee end‑to‑end fulfilment operations including warehousing, picking, packing, dispatch and delivery coordination.
• Monitor and achieve operational KPIs such as on‑time delivery, order accuracy and turnaround times.
• Lead, coach and develop fulfilment management and supervisory teams, managing workforce planning and succession.
• Act as senior escalation point for key clients and collaborate with sales, customer service, procurement, finance and transport teams.
• Ensure compliance with company policies, health and safety regulations, labour legislation and industry standards.
• Analyse operational data, produce performance reports and use data‑driven insights to improve service delivery and cost control.

Required profile

• Degree in Supply Chain Management, Logistics, Operations Management or a related field (post‑graduate qualification advantageous).
• 8‑12 years of experience in fulfilment, logistics or supply‑chain operations.
• Minimum 5 years in a senior or executive‑level leadership role managing large‑scale fulfilment operations.
• Proven track record of strategic leadership, budgeting, forecasting and cost optimisation.

Required skills

• Warehouse Management Systems (WMS)
• Enterprise Resource Planning (ERP) systems
• Data analysis and reporting