Senior Associate - Customer Service (UK Market)

About the role

A Customer Service position is available for the UK market at WNS's offices in Durban. WNS is a global Business Process Management company with a strong presence in South Africa, and the role centres on handling high-volume customer enquiries and supporting client relationships.

Key responsibilities

• Provide a reliable and trustworthy customer service experience for the UK market.
• Identify and understand customer needs to deliver a high-quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high-volume customer enquiries in a timely and effective way.
• Escalate queries or complaints to the appropriate channels so they are handled and resolved promptly.
• Give accurate information on products and services to clients, ensuring consistency across the organisation.
• Promote and cross-sell the client's products and services where applicable, enhancing customer experience and loyalty.
• Operate customer-related information systems to maintain and secure records.
• Contribute to the team and business by achieving personal targets and adhering to company and department standards, policies and procedures.

Required profile

• Minimum requirement of at least a good Grade 12.
• Customer service experience.
• International call center experience is advantageous.