Senior Administrator

About the role

Switch Telecom is looking for a Senior Administrator to join its Bryanston office. The role supports daily operations, customer service and revenue‑generation activities across the company’s telecom services.

Key responsibilities

• Maintain relationships with existing customers and build trust with potential clients.
• Handle support requests for all Switch Telecom products via ticketing system and telephone.
• Assist with dispatching work requests to staff, vendors or service providers.
• Resolve account‑related queries and act as liaison between clients, resellers, wholesalers and internal departments.
• Review invoices, receipts and work orders, ensuring appropriate follow‑up.
• Manage inventory and hardware stocking, coordinate vendor services such as porting.
• Update client data in online systems and capture information from application forms.
• Compile quotes, match client needs to solutions and support sales and administrative tasks.
• Screen telephone calls, provide first‑line support and assist in client retention.
• Coordinate scheduling of orders, upgrades and cut‑overs for existing clients.

Required profile

• Proven experience with ticketing and CRM systems.
• Excellent attention to detail and accuracy in financial record‑keeping.
• Strong organisational and time‑management abilities.
• High level of integrity, confidentiality and ability to work independently or in a team.
• Effective communication and interpersonal skills.

Required skills

• Ticketing system
• CRM system
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Outlook