Sales Operations Specialist – B2C Trade Support

About the role

The Sales Operations Specialist will enable the B2C Trade Channel to focus on results by delivering operational support and coordinating internal communications. You will act as a bridge between the trade team, third‑party partners and head office, ensuring smooth order processing and accurate reporting.

Key responsibilities

• Provide back‑office support and maintain the document management system.
• Support business excellence initiatives, including purchase‑order processes and tool optimisation.
• Coordinate merchandising initiatives for offline trade channels and assist Key Accounts with merchandizing activities.
• Monitor daily B2C operational issues, from order entry to goods receipt, and ensure budget allocations are followed.
• Assist the Head Office with sell‑in/sell‑out reporting, analysis and project roll‑outs.
• Align and centralise internal communications for all B2C channels, keeping processes and procedures up to date.

Required profile

• Completed Matric and a Diploma or Degree in Business Administration.
• 1‑2 years of experience in a similar sales operations or back‑office role.
• Project management experience, particularly in process coordination.
• Strong planning and organisational abilities.

Required skills

• Proficient PC skills, especially Microsoft Excel.