Sales & Account Manager – Remote (South Africa)

About the role

We are seeking a proactive Sales & Account Manager to act as the primary liaison between our clients and internal procurement team. Working remotely, you will own the full customer journey, ensuring timely quotes, project delivery, and long‑term partnership growth.

Key responsibilities

• Lead high‑level meetings and calls with existing and new clients, representing the brand.
• Receive, process, and submit 100% of quote requests within 24 hours, coordinating pricing with procurement.
• Manage and grow a portfolio of accounts, identifying at least two upsell or cross‑sell opportunities per month.
• Run follow‑up sequences for open quotes and inactive clients to capture missed revenue.
• Serve as daily liaison between clients and procurement/logistics to ensure seamless fulfillment.
• Maintain a 90%+ client retention rate and generate one qualified referral per three closed projects.
• Keep CRM (Pipedrive) and Airtable updated in real time with all interactions and project stages.
• Prepare proposals, contracts, and negotiate renewals.
• Report pipeline health, retention metrics, and client feedback to leadership.

Required profile

• 2+ years of experience in sales, account management, or a client‑facing commercial role.
• Fluent, impeccable written and spoken English with Western business proficiency.
• Proven track record of meeting or exceeding sales targets and retention KPIs.
• Self‑motivated, able to work independently in a remote setting across time zones.
• Assertive and organized, capable of pushing internal teams and holding clients accountable.

Required skills

• Hands‑on experience with CRM platforms such as Pipedrive, HubSpot, or Salesforce.
• Proficiency in Airtable.
• Advanced use of Google Sheets.
• Familiarity with project‑management tools.