This job is no longer available
This job expired on 07/09/2026. It no longer accepts applications.
Reservations Agent
One&Only Resorts · Le Cap
Job description
About the role
The Reservations Agent will deliver exceptional guest service by handling all reservation enquiries and requests for One&Only Cape Town. You will work closely with multiple hotel departments to ensure each guest’s stay is personalized, seamless, and exceeds expectations.
Key responsibilities
- Process reservations, amendments, and cancellations received via telephone, email, GDS, third‑party websites and other channels.
- Enter and maintain accurate guest information in the Property Management System (PMS).
- Communicate guest preferences and special requests to relevant departments.
- Promote and upsell hotel facilities, packages, special offers and local experiences.
- Maintain high standards of confidentiality, professionalism and compliance with hotel policies.
- Collaborate with other teams to ensure smooth hand‑over and delivery of services.
Required profile
- Strong customer‑service orientation with a passion for hospitality.
- Excellent communication skills, both written and verbal.
- Ability to work efficiently under time‑pressured conditions.
- Attention to detail and accuracy in data entry.
Required skills
- Experience with Property Management System (PMS) platforms.
- Familiarity with Global Distribution Systems (GDS) and online booking channels.
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One&Only Resorts
Le Cap