Repairs Administration Assistant – Somerset West (R7000)

About the role

The Repairs Administration Assistant supports the Repairs Manager by handling the end‑to‑end administrative workload of the repairs process. The aim is to move repairs through the pipeline faster while keeping customers well informed.

Key responsibilities

• Receive incoming repair requests from customers and internal teams.
• Verify reported faults against product and warranty details before escalation.
• Log and track each repair case accurately in the relevant systems.
• Coordinate the dispatch of faulty items to suppliers for repair, credit, or replacement.
• Maintain consistent, professional follow‑up with suppliers until an outcome is reached.
• Escalate stalled cases and provide proactive status updates to customers throughout the process.

Required profile

• Entry‑level candidate; no prior experience required.
• Strong administrative accuracy and ability to manage multiple cases simultaneously.
• Comfortable using Microsoft Office suite (Word, Excel, Outlook).
• Familiarity or willingness to learn CRM and help‑desk software such as Zoho.
• Technically minded with the ability to understand and describe product faults.
• Solution‑oriented with good telephone etiquette when dealing with suppliers and customers.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Zoho CRM
• Helpdesk software