Receptionist – Front Office (Johannesburg)

About the role

Join the front‑of‑house team at RSA's Johannesburg headquarters as the first point of contact for visitors, clients and employees. You will create a welcoming, professional environment while ensuring smooth daily office operations.

Key responsibilities

• Maintain a clean, organised and professional front office at all times.
• Welcome, receive and direct clients and visitors efficiently.
• Answer, screen and transfer incoming calls with excellent telephone etiquette.
• Take accurate messages and ensure timely follow‑up on queries.
• Manage incoming and outgoing mail, courier deliveries and documentation.
• Coordinate refreshments for clients and support meeting‑room set‑up.
• Handle fax communications and confirm receipt.
• Provide administrative support to compliance officers, area leaders and other teams.
• Assist with general office operations such as photocopying and filing.
• Manage basement parking allocation and order office supplies, groceries and campus items.
• Administer uniform orders and escalate queries outside of scope.
• Ensure continuous reception coverage and communicate any replacements.
• Contribute to a safe, inclusive and accessible work environment.

Required profile

• 1–2 years of experience in a receptionist, front‑office, customer‑service or administration role.
• Proven ability to handle incoming calls and manage visitors professionally.
• Experience with general office administration, mail handling, filing and record‑keeping.
• Matric qualification (required).
• Ability to multitask, prioritise workload and work independently in a fast‑paced environment.

Required skills

• Intermediate proficiency in Microsoft Outlook.
• Intermediate proficiency in Microsoft Teams.
• Intermediate proficiency in Microsoft Word.
• Intermediate proficiency in Microsoft Excel.