Receptionist – Front Office

About the role

Join FNB as a Receptionist and become the welcoming first point of contact for visitors and callers. You will ensure a professional and friendly experience while supporting the smooth operation of the front office.

Key responsibilities

• Greet visitors, answer inquiries in person and over the phone, and direct them to the appropriate departments.
• Manage telephone calls efficiently, ensuring they reach the correct individuals.
• Provide administrative support to maintain seamless front‑office operations.
• Handle cost and expense management within approved budgets.
• Resolve customer queries promptly and within agreed timelines.
• Comply with legislative and audit governance requirements.
• Continuously develop personal competencies and contribute to a culture of curiosity and innovation.

Required profile

• Matric qualification; additional certification in Office Management is a plus.
• Proven experience as a Receptionist, Front Office Representative, or similar role.
• Professional attitude, appearance, and strong written and verbal communication skills.
• Resourceful, proactive, and excellent organizational abilities.
• Ability to multitask, prioritize tasks, and maintain a customer‑service mindset.

Required skills

• Proficiency in Microsoft Office Suite.

What we offer

• Opportunities to network and collaborate across diverse teams.
• Challenging work environment that encourages innovation.