Receptionist – Front Desk & Switchboard

About the role

As the first point of contact for Volvo Trucks’ branch, you will manage the reception area and switchboard, ensuring smooth communication between the head office, dealer network and customers. The role combines front‑desk duties with general administrative support, contributing to the efficient operation of the branch.

Key responsibilities

• Answer and direct incoming calls, take accurate messages and operate the switchboard.
• Welcome guests and visitors, notify hosts promptly and provide courteous assistance.
• Handle client queries and complaints, ensuring timely resolution.
• Coordinate courier services for sending and receiving goods, documents and internal mail.
• Maintain courier records and manage faxing, copying and scanning as needed.
• Provide general administrative support to all departments when required.

Required profile

• Matric/N4 qualification; receptionist, secretarial or administration qualification is an advantage.
• Minimum 3 years experience in reception and switchboard duties.
• Strong administrative background with attention to detail.
• Self‑motivated with excellent customer and interpersonal skills.

Required skills

• Proficiency in Microsoft Outlook.
• Working knowledge of Microsoft Excel.
• Working knowledge of Microsoft Word.