Professional Services Agent
Employeur non precise
Job description
About the role
The Professional Services Agent will be the first point of contact for clients migrating their services to Domains.co.za. The role involves direct communication, coordination with technical and accounts teams, and ensuring a smooth migration process.
Key responsibilities
- Contact clients requesting migration and guide them through the transfer process.
- Collaborate with technical staff and accounts to ensure seamless migration and resolve any issues.
- Perform multiple follow‑ups and calls to keep clients informed and satisfied.
- Maintain accurate records and adhere to company procedures throughout the migration.
Required profile
- Valid Matric qualification and at least 2 years experience in internet, domains or web hosting.
- Excellent administration and time‑management skills, with the ability to work under pressure.
- Strong English communication (verbal and written) and telephone etiquette.
- Reliable, honest, self‑motivated and able to build rapport with clients.
Required skills
- Computer literate – proficient with MS Word, Excel and Outlook.
- Good knowledge of Internet protocols, terminology and domain/hosting concepts.
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