Product Support Engineer

About the role

Join the Program & Services team at Wabtec Digital Mine as a Product Support Engineer. You will act as a critical interface between customers and the Digital Mine business, ensuring safety and productivity outcomes through technical support of the Collision Avoidance System (CAS) and related products.

Key responsibilities

• Configure CAS and other Digital Mine products to meet customer requirements.
• Perform testing and verification of system performance.
• Collaborate with field service technicians, resellers, and customers for successful deployments.
• Deliver configuration changes and manage change‑management processes.
• Support firmware, software, and configuration updates.
• Provide technical support in line with Service Level Agreements, remotely or on‑site.
• Advocate for customers with Product Managers on quality, functionality, and prioritisation.

Required profile

• Passionate about driving growth and making a positive impact.
• Motivated, innovative and able to work in a fast‑paced environment.
• Dedicated, personable and focused on customer satisfaction.

Required skills

• Linux administration.
• Microsoft Server, IIS and SQL Server.
• Programming experience in C, C++, Python, Java, HTML or similar.
• Knowledge of network and communications technology.
• Ability to read and interpret electrical wiring diagrams.
• Strong diagnostic, troubleshooting and problem‑solving abilities.