Portfolio Administrator Assistant

About the role

We are seeking a Portfolio Administrator Assistant to support the property management team of a long‑standing real‑estate company in Cape Town. The role involves handling tenant interactions, maintaining lease documentation and ensuring smooth day‑to‑day administration of a diverse property portfolio.

Key responsibilities

• Respond to tenant queries, complaints and coordinate move‑in/move‑out processes.
• Draft, load and update lease agreements, renewals, amendments and notices in the MRI system.
• Maintain accurate tenancy records, vacancy schedules and ensure FICA compliance for all tenants.
• Assist with rental escalations, arrears follow‑up and general collection support.
• Support the Portfolio Manager with filing, system updates and liaison with external sub‑contractors.
• Handle parking enquiries, administrative tasks and provide secretarial support including switchboard cover.

Required profile

• Exceptional attention to detail and accuracy.
• Strong written and verbal English communication skills.
• Proactive, positive attitude with the ability to work in a deadline‑driven environment.
• Team‑player who can engage professionally with tenants, contractors and colleagues.

Required skills

• Proficiency with the MRI property‑management system.
• High level of computer literacy.