Patient Administration Manager

About the role

The Patient Administration Manager will lead the admissions, billing and patient administration functions of a private hospital, ensuring operational excellence, regulatory compliance and a high‑quality patient experience.

Key responsibilities

• Lead and manage the Patient Administration and Admissions Department.
• Oversee patient admissions, discharges, billing and account administration processes.
• Ensure accurate ICD‑10 coding, billing practices and medical‑aid authorisation processes.
• Drive compliance with hospital policies, healthcare legislation and regulatory requirements.
• Coach, performance‑manage and train the patient administration team.
• Monitor departmental performance, identify improvement opportunities and implement best practices.
• Liaise with medical schemes, private funders and internal stakeholders to optimise services.
• Maintain accurate reporting, data integrity and effective management of patient administration systems.

Required profile

• Diploma in Health Administration, Healthcare Management, Nursing Administration, Business Management or related field; Bachelor’s degree advantageous.
• ICD‑10 coding qualification (Intermediate or Advanced) from a recognised provider.
• 5–7 years’ experience in hospital patient administration, preferably in a private hospital.
• Proven experience managing patient admissions and administration teams.
• Experience dealing with medical schemes, private funders and hospital billing processes.
• Sound understanding of ICD‑10 coding, PMB regulations, private medical‑aid processes and healthcare legislation.

Required skills

• ICD‑10 coding
• CPT and other clinical coding systems