Order Fulfilment Controller - Digital Commerce

About the role

O'Brien Recruitment is advertising a full-time Order Fulfilment Controller position in the Western Cape, South Africa, for a digital commerce environment. The role covers the end-to-end handling of online orders, from receipt through to dispatch and delivery.

Key responsibilities

• Monitor and manage incoming online orders so they are processed accurately and on time.
• Track orders throughout the fulfilment process, from placement to dispatch and delivery.
• Coordinate with warehouses, stores and courier services to meet agreed timeframes.
• Monitor stock availability and follow up on discrepancies or stock-related queries.
• Investigate and resolve order delays, cancellations, missing items and other fulfilment issues.
• Maintain accurate order records and update relevant systems.
• Communicate with internal departments and stakeholders about outstanding orders.
• Monitor fulfilment performance and report on operational challenges.

Required profile

• Matric / Grade 12.
• Previous experience in order processing, administration, logistics, stock control or e-commerce is advantageous.
• Ideal candidate is proactive, reliable and highly organised, able to manage several tasks at once and coordinate effectively.

Required skills

• Strong computer literacy and experience with digital systems.
• Excellent organisational and administrative skills.
• Strong communication and problem-solving abilities.
• High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.