On-Call Booking Coordinator

About the role

The On-Call Booking Coordinator will manage high‑volume shift bookings for a fast‑paced customer‑service operation. Working remotely from South Africa, you will be on‑call Wednesday to Sunday, covering afternoon and evening hours to ensure shifts are filled accurately and promptly.

Key responsibilities

• Handle inbound phone calls, emails and messaging channels to secure shift bookings.
• Maintain daily performance against scorecard metrics such as call volume, messages handled and shifts booked.
• Stay fully contactable throughout the scheduled hours and take ownership of daily results.
• Collaborate with the wider team to meet service standards and resolve booking issues.

Required profile

• Previous experience in a booking, coordination or call‑center environment.
• Willingness to work 3 PM – 12 AM South Africa time (2 PM – 11 PM UK time) on Wednesdays through Sundays, including weekends.
• Clean disciplinary record with no active investigations.
• Strong verbal and written communication skills, self‑motivated and resilient.

Required skills

• Proficiency in managing phone, email and instant‑messaging communications.

What we offer

• Fully remote, work‑from‑home arrangement.
• Monthly salary of R20,000 – R22,000.
• Performance incentives up to £4,000 annually based on company goals.