Mobile Device Management Consultant

About the role

The Mobile Device Management Consultant will provide administrative and support services for mobile devices, data cards, roaming equipment and related contracts within the South African Reserve Bank environment. The role focuses on ensuring smooth operation, accurate inventory, and timely service delivery for end‑users.

Key responsibilities

• Administer all mobile contracts and associated expenditures using administration management tools.
• Allocate data cards, modems and roaming devices to employees based on approved requests, coordinating courier services as needed.
• Process invoices from mobile service providers and manage contract upgrades.
• Respond to logged service requests, perform initial troubleshooting and resolve device or connectivity issues.
• Generate month‑end and ad‑hoc reports, including service performance metrics.
• Act as the RICA agent on behalf of the customer.
• Maintain an accurate monthly inventory of mobile phones, data cards and related devices.
• Notify the IT Service Desk of telco outages and proactively inform end‑users.

Required profile

• Relevant qualifications as required for the role.
• Experience handling mobile device administration and contract management in a corporate setting.
• Ability to work closely with end‑users, service providers and internal IT teams.

Required skills

• Mobile device administration
• Contract administration and invoice processing
• Report generation and data analysis
• Inventory management of mobile assets
• Troubleshooting of mobile devices, data cards and routers
• RICA compliance handling