Medical Receptionist - Psychiatric Centre

About the role

Medical Resources Group is recruiting on behalf of a psychiatric centre in Pretoria for a full-time Medical Receptionist. The successful candidate manages front-desk operations, coordinates patient admissions, obtains medical aid authorisations, keeps accurate patient records, processes payments and provides general secretarial and administrative support. The role suits someone with strong administrative skills, attention to detail and a patient-focused approach.

Key responsibilities

• Welcome patients and visitors, answer calls, relay messages and manage correspondence
• Coordinate and schedule patient admissions, register patients and liaise with doctors and their receptionists
• Obtain medical aid authorisation numbers and help patients complete medical aid forms
• Collect co-payments, manage petty cash and record financial transactions
• Maintain accurate patient records and follow discharge procedures
• Protect patient confidentiality and handle sensitive information discreetly
• Provide secretarial support: arrange meetings, take minutes, compile reports and monitor office supplies

Required profile

• Relevant administrative experience and/or a qualification in administration
• Previous experience with medical aids, medical facility reception and patient admissions
• Knowledge of medical schemes, ICD-10 codes and Prescribed Minimum Benefits (PMBs)
• Spoken and written English; additional languages are an advantage
• Valid driver's licence
• Previous experience in a mental health facility is highly advantageous

Required skills

• Microsoft Office, especially Excel and Outlook
• Medical administration software
• Medical aid processes and patient documentation

Remuneration is market-related, based on experience and suitability. To apply, submit your CV by email with the subject line "Medical Receptionist - Psychiatric Centre"; no response is expected within two weeks.