Marketing Operations Executive

About the role

The Marketing Operations Executive will lead the operational excellence of a fast‑growing marketing agency. Reporting directly to the CEO, this role ensures that all departments deliver on time, maintain quality standards, and operate profitably.

Key responsibilities

• Enforce delivery standards across all departments and hold heads of departments (HODs) accountable to timelines and quality.
• Ensure briefs, feedback loops, and approvals follow the defined process.
• Identify and address under‑performance early and directly.
• Run weekly HOD meetings, track departmental KPIs, and flag risks before they materialise.
• Maintain proper resourcing, resolve inter‑departmental conflicts, and prevent siloed teams.
• Support the CEO on strategic decisions, senior hiring/firing, and major client risk management.
• Oversee the production pipeline, capacity planning, workload monitoring, and profitability per account.
• Detect operational inefficiencies and act on agency financial metrics such as retainer health, team utilisation, and margin.
• Serve as the first escalation point for internal issues and filter emotional noise from teams.
• Conduct performance reviews with HODs, track individual output, and handle tough conversations.
• Own CRM and workflow systems (managerial level) and continuously refine SOPs and scalable processes.

Required profile

• Proven ability to enforce delivery standards and hold department heads accountable.
• Comfortable challenging senior leadership, including the CEO, when necessary.
• Strong financial awareness of retainer profitability, project margins, and resource allocation.
• Experience managing inter‑departmental conflict and ensuring teams are not siloed.
• Capability to track KPIs, manage capacity planning, and flag operational risks early.

Required skills

• Management of CRM and workflow systems (managerial level).
• Understanding of agency financial metrics (time vs revenue, retainer health, utilisation, margin).

What we offer

• Opportunity to shape the operational backbone of a dynamic marketing agency.
• Direct influence on strategic decisions alongside the CEO.
• Collaborative environment focused on ownership and continuous improvement.