Marketing Coordinator

About the role

Chester Group is seeking a creative and innovative Marketing Coordinator to support the Marketing Manager. The role will ensure marketing services meet customer expectations and align with the company’s branding and identity.

Key responsibilities

• Implement approved marketing campaigns, promotions, and departmental plans.
• Maintain the marketing calendar, campaign timelines, project trackers, and deadlines.
• Coordinate campaign requirements across stores, internal departments, agencies, and suppliers.
• Prepare and distribute marketing communications to Regional and Store Managers.
• Monitor store‑level campaign execution, collect proof of implementation, and follow up on outstanding actions.
• Prepare creative briefs and coordinate artwork, content, and production with graphic designers and external suppliers.
• Manage the social media content calendar, scheduling, publication, and day‑to‑day community management.
• Log and resolve customer complaints from social media, compiling regular summary reports.
• Coordinate store openings, activations, events, product launches, and community initiatives.
• Handle purchase orders, invoices, and maintain the marketing budget tracker.
• Collect and consolidate campaign, social media, customer engagement, and complaint data for reporting.
• Monitor competitor promotions, pricing, and marketing activity and produce summary reports.
• Maintain marketing assets, campaign records, supplier documentation, and departmental filing systems.
• Provide general administrative and operational support to the Marketing Manager.

Required profile

• Marketing or Communications qualification.
• Minimum two years of experience in a similar marketing coordination role.
• FMCG or retail experience preferred.
• Experience in campaigns, events, and social media coordination.
• Strong understanding of the South African retail and FMCG environment.
• Excellent campaign, event, and project coordination abilities.
• Experience managing social media community engagement and complaint administration.
• Valid driver’s licence is advantageous.

Required skills

• Microsoft Office