Maintenance Supervisor

About the role

The Maintenance Supervisor will lead a team of maintenance coordinators, technicians and contractors, ensuring that all maintenance work meets service level agreements, quality standards and health & safety requirements. This role is ideal for an experienced operational leader with a background in telecommunications, fibre or field services.

Key responsibilities

• Plan, allocate, coordinate and monitor maintenance activities to resolve faults, incidents and service requests within agreed SLAs.
• Oversee ticket allocation, progress updates, escalations and closure using Midbase or similar operational systems.
• Schedule and manage contractors to ensure timely, high‑quality maintenance delivery.
• Conduct quality assurance inspections and verify compliance with company specifications and safety policies.
• Identify recurring faults, operational risks and improvement opportunities, implementing corrective actions.
• Provide technical guidance and operational support to maintenance teams.
• Monitor reporting accuracy, manage attendance, performance and disciplinary matters in partnership with HR.
• Prepare daily, weekly, monthly and quarterly performance reports.
• Support recruitment, onboarding, probation management and employee development initiatives.

Required profile

• Matric Certificate or Diploma in Business Management, Project Management, Operations Management or a related technical field.
• 3‑5 years of experience supervising technical teams, contractors or maintenance coordinators in telecommunications, fibre, field services or similar environments.
• Proven experience managing SLAs and operational performance.

Required skills

• Fibre Optic (certified technician qualification advantageous).
• Familiarity with ticketing/operational systems such as Midbase.