Legal Support Agent (AI-Enabled Research Specialist)

About the role

LexisNexis Legal & Professional, part of RELX, is looking for an AI-Enabled Research Support Specialist. You will combine research expertise with customer support to help clients use LexisNexis AI and related technologies for research, writing and decision-making. The role involves delivering high-quality research, demonstrating AI capabilities and helping customers apply them confidently.

Key responsibilities

• Conduct high-quality legal, financial and news research using LexisNexis platforms, traditional sources and AI-assisted tools.
• Use generative AI to synthesize, summarize and analyse complex data sets, delivering timely, accurate and actionable insights.
• Engage directly with customers by phone, chat and email to resolve inquiries and demonstrate AI tools in real time.
• Showcase how AI drafting features can accelerate workflows, such as generating case summaries, client memos and analytical reports.
• Partner with clients to co-create AI-enhanced outputs and build confidence in responsible AI adoption.
• Diagnose and resolve issues efficiently using department tools, research expertise and professional judgment.
• Act as a customer advocate, reporting feedback and identifying opportunities for AI-driven improvements.
• Maintain high standards of data integrity, accuracy and transparency when using AI tools.

Required profile

• LLB/legal qualification or equivalent.
• Experience in legal, financial or news research or customer support.
• Excellent verbal and written communication skills, able to explain complex AI concepts to non-technical users.
• Strong multitasking and analytical abilities, able to handle several inquiries at once.

Required skills

• Experience using Lexis Advance, Lexis+ or Lexis+ AI.
• Familiarity with AI drafting, summarization and research technologies.
• Proficiency with PC skills, including Windows OS, Microsoft Office and web browsers.
• Minimum typing speed of 40 WPM.

What we offer

• Flexible working hours so you can work when you are most productive.
• Wellbeing initiatives, shared parental leave, study assistance and sabbaticals.
• Country-specific benefits.