Key Account Manager – South Africa

About the role

As a Key Account Manager at Pinewood.AI you will build long‑term, strategic relationships with our most valuable automotive customers across South Africa. You will act as the trusted advisor and champion for dealer groups and OEMs, ensuring they realise measurable business impact from our Automotive Intelligence Platform.

Key responsibilities

• Own assigned dealer group and OEM relationships, acting as the primary point of contact and Pinewood.AI advocate.
• Develop and execute multi‑year strategic account plans aligned with customer priorities and company goals.
• Manage the full sales funnel – prospecting, qualifying, proposing, and closing solutions that meet customer needs.
• Collaborate with internal teams to maintain proactive communication and ensure seamless delivery of projects.
• Act as the voice of the customer, influencing product and delivery decisions.
• Lead resolution of escalations, commercial risks, and critical issues.
• Track budgets, maximise gross profit, and monitor debtor positions with the finance team.
• Maintain real‑time updates in Autotask or other ERP tools.

Required profile

• Relevant tertiary education.
• Strong knowledge of the automotive industry and dealership operational workflows.
• Customer‑centric mindset with a data‑driven decision‑making approach.
• Proven ability to achieve and exceed customer satisfaction and revenue targets.

Required skills

• CRM proficiency.