Junior Project Administrator

About the role

The Junior Project Administrator will support the delivery of telecommunications and ISP projects by managing contracts, coordinating orders, and ensuring a high‑quality customer experience. This on‑site role is based at Montague Gardens and works within agreed service level agreements.

Key responsibilities

• Manage and track customer orders through the CRM system.
• Coordinate testing, service delivery, and fault resolution.
• Prepare progress reports and service updates for internal teams and customers.
• Liaise with suppliers and customers to resolve escalated issues.
• Support business development activities and account set‑up.

Required profile

• Matric / Grade 12 qualification.
• Relevant diploma or degree in Project Management (advantageous).
• 2‑5 years of project administration experience in a telecommunications/ISP environment (advantageous) or similar.
• Basic proficiency in Microsoft Word and Excel.
• ITIL Foundation V3 or V4 certification (advantageous).
• Strong written and oral communication skills.
• Excellent organisational and stakeholder‑engagement abilities.
• Willingness to work UK hours and South African public holidays.

Required skills

• Microsoft Word
• Microsoft Excel
• ITIL Foundation (V3 or V4)
• CRM system usage