Junior IT Support Technician

About the role

Our client in the education sector is looking for a Junior IT Support Technician to provide day‑to‑day computer, network and operational assistance to staff, students and customers. You will be the first point of contact for hardware, software and connectivity issues, ensuring smooth service delivery across the campus.

Key responsibilities

• Install, configure, maintain and troubleshoot desktops, laptops, mobile devices and peripherals.
• Provide first‑line support for Microsoft Office Suite and Microsoft 365 services (email, Teams, OneDrive, SharePoint).
• Diagnose and resolve LAN/WAN, Wi‑Fi and TCP/IP networking problems.
• Maintain printers, scanners and multifunction devices.
• Log and track incidents using a help‑desk/ticketing system.
• Support operational tasks such as system updates, equipment checks and preventive maintenance.
• Assist with office and workspace setup, including cabling and equipment relocation.
• Manage IT assets throughout their lifecycle and coordinate with vendors.
• Handle user onboarding and off‑boarding, including account creation and equipment allocation.

Required profile

• Matric (Grade 12) with a relevant IT qualification.
• Minimum 3 years of experience in a similar support role.
• Proven ability to work in a busy, multi‑user environment.
• Customer‑focused attitude with strong communication skills.

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Microsoft 365 administration (user accounts, email, Teams, OneDrive, SharePoint).
• Basic to intermediate networking (LAN/WAN, Wi‑Fi, TCP/IP).
• Printer and scanner configuration and maintenance.
• Help‑desk or ticketing system usage.
• IT asset management and vendor coordination.