This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Junior IT Support Engineer – Remote (EST)
HIREXE
Job description
About the role
We are a fast‑growing American‑based Managed Service Provider looking for a Junior IT Support Engineer to join our remote team. You will work on EST hours, providing first‑line assistance to clients through phone and email, using industry‑standard tools.
Key responsibilities
- Deliver Level 1 technical support, troubleshooting Windows, networking, and hardware/software issues.
- Manage and resolve tickets efficiently via ConnectWise RMM and other ticketing platforms.
- Monitor backups, perform basic networking tasks, and ensure hardware and software reliability.
- Document all support activities, resolutions, and follow‑up actions.
- Escalate complex problems to senior engineers when needed.
Required profile
- Minimum 2 years experience in an MSP environment.
- Proficiency with ConnectWise RMM and Datto backup solutions.
- Strong understanding of Windows operating systems and basic networking concepts.
- Fast, accurate typing and excellent written and verbal communication.
- Customer‑service oriented and able to work under pressure.
- Availability to work full‑time EST hours.
Required skills
- ConnectWise RMM
- Datto
- Windows OS
- Basic networking
- Backup monitoring
- Hardware troubleshooting
- Software troubleshooting
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