Junior Client Success Manager

About the role

We are seeking a Junior Client Success Manager to act as the primary liaison for e‑commerce brands on Amazon. In this remote, full‑time position you will help clients launch new products, scale existing listings, and maintain healthy Amazon accounts.

Key responsibilities

• Manage a portfolio of Amazon‑focused e‑commerce brands and serve as their main point of contact.
• Develop and execute strategic plans for product launches and listing optimization.
• Coordinate replenishment shipments to prevent inventory shortages.
• Monitor account health, performance metrics, and sales data, providing regular updates and actionable insights.
• Collaborate with internal creative, advertising, and operations teams to meet client deliverables on schedule.
• Conduct regular client check‑ins to review progress, address concerns, and uncover growth opportunities.
• Troubleshoot and resolve issues in Amazon Seller Central, such as listing suppressions or account flags.
• Stay current with Amazon policy changes and industry trends to advise clients effectively.
• Maintain high client satisfaction and retention through professional communication.

Required profile

• Previous experience in customer success, account management, or a similar client‑facing role.
• Project management experience is preferred.
• Experience working in an agency environment is a plus.
• Strong understanding of e‑commerce platforms, especially Amazon Seller Central.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple client accounts simultaneously.
• Self‑motivated and able to work independently in a fast‑paced remote setting.
• Detail‑oriented with accurate reporting and data analysis capabilities.
• Proficiency with Google Workspace or Microsoft Office.
• Eagerness to learn new software and adapt to marketplace changes.

Required skills

• Amazon Seller Central
• Google Workspace
• Microsoft Office

What we offer

• Competitive salary ranging from $24,000 to $30,000 USD per year.
• Fully remote work with a standard 9:00‑5:00 pm EST schedule.
• Opportunity to grow within a fast‑growing Amazon digital agency.