Italian‑Fluent Community Shopping Auditor

About the role

Amazon’s Community Shopping program relies on high‑quality user‑generated content such as reviews, Q&A, and visual shopping assets. As an Italian‑fluent Community Shopping Auditor, you will ensure that moderation decisions across multiple marketplaces meet Amazon’s global guidelines.

Key responsibilities

• Perform high‑volume, accurate audits of manual and automated moderation decisions in Italian.
• Identify, document, and classify moderation errors, distinguishing avoidable mistakes, judgment calls, and harmful misses.
• Maintain personal audit accuracy and productivity targets.
• Provide data‑driven insights and recommendations to improve quality metrics for both manual and automated processes.
• Support calibration sessions with moderation partners to align on guideline interpretation.
• Conduct root‑cause analysis on quality trends and contribute findings to business reporting.
• Participate in projects to create, improve, or simplify moderation guidelines.
• Assist engineering teams with automation deep‑dive analyses and support training specialists to embed quality improvements.

Required profile

• Fluent in Italian and English (both written and spoken).
• Strong analytical mindset with attention to detail.
• Ability to work independently and collaboratively in a fast‑paced environment.

Required skills

• Proficiency in auditing moderation decisions against documented guidelines.
• Experience with data analysis and root‑cause investigation.
• Familiarity with community‑generated content formats (reviews, Q&A, visual assets).

What we offer

• Opportunity to contribute to Amazon’s customer‑centric mission.
• Access to global teams and cross‑functional projects.
• Continuous learning and development in content moderation and quality assurance.