IT Systems & Support Contractor (Independent)

About the role

PRKS, a provider of coordination, compliance and wellness managed services for conservation travel, is seeking an independent IT Systems & Support Contractor. The role is hands‑on and responsible for keeping the entire technical environment stable, secure and fully functional. You will work autonomously to resolve issues, manage Microsoft 365, migrate email and maintain documentation.

Key responsibilities

• Resolve all user IT issues (email, access, devices)
• Manage Microsoft 365 (users, permissions, security)
• Execute full email migration to Microsoft 365
• Manage domains, DNS and hosting
• Administer SaaS platforms and user access
• Maintain security, backups and asset register
• Create and maintain SOPs and documentation
• Improve system stability and reduce recurring issues
• Provide after‑hours support for critical incidents

Required profile

• Strong Microsoft 365 administration experience (essential)
• Proven IT support / systems administration background
• Ability to work independently and resolve issues quickly
• Basic cybersecurity and data protection knowledge
• Strong communication ability in English
• Reliability during off‑peak hours

Required skills

• Microsoft 365 administration
• DNS and domain management
• SaaS platform administration
• Security and backup management
• Asset register documentation
• Email migration
• Basic cybersecurity
• Data protection practices
• AWS (advantageous)
• SQL (advantageous)
• Web development (advantageous)
• Automation (advantageous)