IT Support Technician

About the role

Our client, a well‑established FMCG business in the Cape Town Northern Suburbs, is looking for a proactive IT Support Technician. The role involves first‑line technical assistance, hardware and software maintenance, and ensuring the smooth operation of critical IT systems in a fast‑paced environment.

Key responsibilities

• Provide first‑line technical support to end users across the business.
• Diagnose and resolve hardware, software and network‑related issues.
• Install, configure and maintain desktops, laptops, printers and peripheral devices.
• Set up user accounts, email access and system permissions.
• Support Microsoft Windows, Microsoft Office 365 and business applications.
• Assist with ERP system queries and support.
• Monitor and maintain IT equipment performance and system health.
• Log, track and resolve support requests within agreed timeframes.
• Perform software installations, updates and system upgrades.
• Maintain IT asset registers and related documentation.
• Ensure compliance with IT security policies and data‑protection procedures.
• Liaise with external service providers when required.
• Deliver exceptional customer service to internal users.

Required profile

• Relevant IT qualification or certification.
• 2‑3 years of experience in an IT Technical Support or Helpdesk role.
• Sound knowledge of Microsoft Windows operating systems and Microsoft Office 365.
• Experience with computer hardware, networking and troubleshooting.
• Exposure to Active Directory, printers, Wi‑Fi networks and basic server support (advantageous).
• Experience supporting ERP systems (beneficial).
• Strong analytical, problem‑solving and communication skills.
• Proactive, organised, customer‑focused with high attention to detail.
• Ability to prioritise and work effectively in a fast‑paced environment.
• Residence within the Northern Suburbs of Cape Town.
• Valid driver’s licence (advantageous).

Required skills

• Microsoft Windows
• Microsoft Office 365
• Computer hardware
• Network troubleshooting
• Active Directory
• Wi‑Fi network configuration
• Printer support
• Basic server support
• ERP system support