IT Support & Operations Administrator

About the role

We are looking for an IT Support & Operations Administrator to join our pharmaceutical business in Johannesburg. The role is hands‑on, fast‑paced and involves both first‑line and second‑line support for users and infrastructure.

Key responsibilities

• Manage and resolve IT support tickets both onsite and remotely.
• Provide first‑line assistance for password resets, Microsoft 365 issues, printer problems, connectivity and laptop troubleshooting.
• Deliver second‑line support for complex incidents involving user access, software installations, network connectivity and business applications.
• Support laptops, desktops, printers, networks and core business systems.
• Administer Microsoft 365, Azure and Active Directory – handling user accounts, permissions, onboarding and off‑boarding.
• Escalate issues to vendors or senior engineers when required.
• Assist with IT deployments, setup and operational activities.
• Document issues, fixes and support procedures clearly.

Required profile

• 2–4 years of experience in IT support or operations.
• Experience working in a ticketing/ITSM environment.
• Good understanding of general IT infrastructure.
• Diploma or degree in Information Technology, Information Systems or related field (or equivalent hands‑on experience).
• Strong communication skills and customer‑service orientation.

Required skills

• Microsoft 365
• Azure
• Active Directory
• ITSM/ticketing systems
• Windows operating systems
• Laptop and desktop hardware support
• Printer and peripheral troubleshooting
• Basic networking concepts
• Backup and endpoint security basics
• Remote support tools