IT Support Engineer

About the role

Remote Recruitment is seeking an IT Support Engineer to provide second‑line technical support for a UK‑based business. Working fully remotely, you will diagnose and resolve hardware, software and network issues while delivering fast, professional service to end users.

Key responsibilities

• Provide second‑line IT support via ticketing system, phone and remote desktop tools.
• Diagnose and resolve hardware, software and connectivity problems.
• Manage user accounts and permissions in Active Directory and Microsoft 365.
• Maintain and update IT documentation and asset registers.
• Escalate complex issues to senior engineers when appropriate.

Required profile

• 2+ years of IT support experience at 1st or 2nd line level.
• Solid knowledge of Windows environments and Microsoft 365.
• Familiarity with networking fundamentals such as DNS, DHCP and VPN.
• Strong communication skills and a customer‑first attitude.
• Reliable fibre internet connection and a dedicated home workspace.

Required skills

• Windows operating systems
• Microsoft 365
• Active Directory
• Ticketing systems
• Remote desktop tools
• DNS
• DHCP
• VPN

What we offer

• Salary: R26,000 per month
• Full‑time permanent remote position
• Working hours: 09:00‑17:00 UK time (11:00‑19:00 SAST)
• Equipment provided
• 20 days paid leave
• Inclusive hiring – applications welcomed from all backgrounds