IT Support Administrator

About the role

Austell is seeking a proactive IT Support Administrator to keep its daily operations running smoothly. You will be the first point of contact for users, handling both routine and complex technical issues in a fast‑paced environment.

Key responsibilities

• Manage and resolve IT support tickets both onsite and remotely.
• Provide first‑line assistance for password resets, Microsoft 365, printer problems, connectivity issues, and laptop troubleshooting.
• Deliver second‑line support for more complex incidents involving user access, software installations, network connectivity, and business applications.
• Support laptops, desktops, printers, networks, and core business systems.
• Assist with Microsoft 365 and Azure environment administration, including user account provisioning and de‑provisioning.
• Escalate issues to vendors or senior engineers when necessary.
• Participate in IT deployments, setups, and operational support activities.
• Document issues, resolutions, and support procedures clearly.

Required profile

• 2‑4 years of experience in IT support or IT operations.
• Comfortable working in a ticketing/ITSM environment.
• Good understanding of general IT infrastructure and support processes.
• Familiarity with Microsoft 365, Azure, and Active Directory.
• Clear communication skills and strong customer‑service orientation.
• Ability to work calmly under pressure and take ownership of issues.
• Diploma or degree in Information Technology, Information Systems, or a related field (relevant hands‑on experience also considered).

Required skills

• Microsoft 365
• Azure
• Active Directory
• Ticketing/ITSM tools
• Windows desktop and laptop troubleshooting
• Printer and peripheral support
• Basic networking concepts
• Hybrid (on‑site + cloud) environment support
• Exposure to backups and endpoint security