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This job expired on 20/09/2026. It no longer accepts applications.
IT Helpdesk Agent
Remote Recruitment
Job description
About the role
We are looking for an IT Helpdesk Agent to serve as the first point of contact for technical issues for a UK‑based company. The role is fully remote and follows UK business hours (09:00‑17:00 GMT). You will help users resolve hardware, software and account problems quickly and professionally.
Key responsibilities
- Respond to first‑line IT support requests via phone, email and chat.
- Diagnose and resolve common hardware, software and account issues.
- Log, track and close tickets using a ticketing system.
- Escalate complex problems to the appropriate team with clear documentation.
- Guide users through fixes using plain, friendly language.
Required profile
- Previous experience in an IT support or helpdesk role.
- Strong command of spoken and written English.
- Reliable laptop and stable internet connection.
- Patience and good problem‑solving abilities.
Required skills
- Windows operating system.
- Microsoft 365 suite.
- Common ticketing tools.
What we offer
- Salary between R16,000 and R20,000 per month.
- Fully remote work with UK business hours.
- Supportive team environment.
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Remote Recruitment