IT Asset Manager

About the role

Our client in Johannesburg North is looking for an experienced IT Asset Management Specialist to join their IT Operations team. The role is ideal for a detail‑oriented professional who enjoys managing the full lifecycle of technology assets in a fast‑paced corporate environment.

Key responsibilities

• Manage the complete lifecycle of IT assets, including allocation, renewals, replacements and disposals.
• Monitor and resolve asset exceptions such as missing devices, unknown assets and inactive agents.
• Perform regular reconciliations between IT asset management systems and physical assets.
• Support internal and external IT asset audits and maintain accurate asset records (tags, serial numbers, locations).
• Handle asset‑related service tickets using SysAid or a similar ITSM platform.
• Coordinate onboarding and off‑boarding to ensure efficient issue and recovery of assets.
• Arrange repairs, warranty claims and procurement of replacement equipment.
• Escalate non‑compliant or inactive devices through Microsoft Intune.
• Produce regular asset compliance dashboards and management reports using Power BI.
• Analyse asset data to identify trends, risks and improvement opportunities.

Required profile

• Matric (Grade 12) and a Diploma in IT, Information Systems, Business or a related field.
• ITIL Foundation certification (mandatory); IT Asset Management certification is advantageous.
• 4‑6 years of experience in IT Asset Management or a similar environment.
• Hands‑on experience with ITAM platforms such as ServiceNow, SysAid or Reftab.

Required skills

• ServiceNow
• SysAid
• Reftab
• Microsoft Intune
• Microsoft Configuration Manager (SCCM)
• Advanced Microsoft Excel
• Power BI reporting
• ITIL Foundation