Intermediate Travel Service Agent / Consultant

About the role

ITravel, a division of Icebolethu Group, is looking for an Intermediate Travel Service Agent/Consultant based in Mthatha, Eastern Cape. The position is offered on a fixed-term basis. Icebolethu Group is a funeral assurance group and an authorised financial service provider.

Key responsibilities

• Respond to client enquiries by telephone and email, and reply to online travel queries within the agreed service level agreement.
• Ascertain client needs and recommend suitable travel products and services, providing professional travel advice and VIP service.
• Manage bookings using Amadeus GDS, including pre-seating, special meals and other requirements; liaise with airlines, hotels and other suppliers to secure the best deals.
• Confirm, document and record all bookings accurately in client files, and advise clients on fare rules and terms and conditions.
• Issue invoices, tickets and itineraries on time, keep client files up to date, and comply with company and supplier policies and travel regulations.
• Support the marketing team in promoting travel packages and campaigns, and proactively upsell and cross-sell additional products.

Required profile

• Matric (required).
• Diploma in Travel/Tourism Management or equivalent (advantageous).
• Amadeus GDS certificate (advantageous).
• At least 5 years of experience in a travel agency environment.
• Proven sales and marketing skills in a travel setting, with strong verbal and written communication, customer orientation, attention to detail, time management and negotiation skills.