Insurance Consultant

About the role

The Insurance Consultant will join Santam's Commercial Contact Centre in Johannesburg, providing end‑to‑end support to brokers and intermediary partners. You will act as the primary point of contact for policy enquiries, quotes, renewals and administrative issues, ensuring a high level of service and compliance.

Key responsibilities

• Respond to broker requests via telephone and email, handling general insurance and policy‑specific enquiries.
• Prepare sales quotes for new and existing business, issue new policies, and manage policy maintenance, renewals and agricultural aspects.
• Resolve insurance queries within required timeframes while adhering to compliance and underwriting criteria.
• Conduct client follow‑ups on cancelled policies to understand reasons and attempt retention.
• Adjust premiums based on updated asset values and manage client expectations on turnaround times.
• Assist brokers in selecting appropriate products and underwriting criteria.
• Support continuous improvement initiatives and provide coverage for absent consultants.

Required profile

• Matric/Grade 12 with 60 commercial lines FAIS credits.
• Relevant insurance qualification (e.g., NQF Level 5) is advantageous.
• Minimum three years’ experience in short‑term commercial or agricultural insurance policy administration and underwriting.
• Strong verbal and written communication, and interpersonal skills.

Required skills

• Policy administration and underwriting knowledge.
• Experience with commercial and agricultural insurance lines.