Hotel Receptionist

About the role

The President Hotel is seeking a friendly and professional Hotel Receptionist to be the first point of contact for guests. You will manage front‑desk operations, ensure smooth check‑ins and check‑outs, and contribute to a memorable guest experience in a busy 4‑star/5‑star environment.

Key responsibilities

• Welcome guests with warmth, professionalism and confidence.
• Manage check‑ins and check‑outs efficiently using OPERA PMS.
• Assist guests with requests, queries and general hotel information.
• Handle guest complaints and concerns promptly and professionally.
• Maintain accurate guest profiles, bookings and billing details.
• Perform cashiering procedures and daily front‑office administration.
• Communicate effectively with Housekeeping and other departments.
• Monitor arrivals, departures, room allocations and guest requests.
• Uphold Front Office standards and SOPs at all times.
• Keep the reception area neat, organised and presentable.
• Support the Front Office team to ensure smooth hotel operations.

Required profile

• Matric Certificate (Grade 12); hospitality qualification or diploma is advantageous.
• Minimum 2 years experience in a hotel front office or reception environment.
• Previous experience as a Hotel Receptionist or Front Office Receptionist preferred.
• Strong hands‑on experience with OPERA PMS.
• Strong computer literacy, including Microsoft Office.
• Experience in a busy 4‑star or 5‑star hotel is preferred.
• Excellent communication and guest service skills.
• Willingness to work shifts, weekends and public holidays.
• Professional grooming and presentation; CV must be fully updated.

Required skills

• OPERA PMS
• Microsoft Office

What we offer

• Competitive salary with company contributions to medical and pension schemes.
• Opportunity to work in a high‑volume, professional hotel environment.
• Engagement with a diverse international guest base.
• Supportive team culture focused on luxury service.