Hotel Receptionist

About the role

We are seeking a friendly and professional Hotel Receptionist to be the first point of contact for guests. The role involves welcoming visitors, handling check‑in and check‑out procedures, and ensuring a high standard of customer service throughout the stay.

Key responsibilities

• Welcome, assist and direct guests in a courteous manner.
• Provide high‑quality customer service at all times.
• Manage guest check‑in and check‑out, including payment processing.
• Handle telephone calls, emails and reservations promptly and professionally.
• Record and file all correspondence accurately.
• Guarantee bookings and apply no‑show or late‑cancellation charges where appropriate.
• Review and fulfill special guest requests.
• Resolve problems efficiently and professionally.
• Collaborate with all hotel departments to exceed guest expectations.

Required profile

• Experience managing customer relations face‑to‑face and via phone.
• High level of spoken and written English.
• Strong customer service skills across face‑to‑face, telephone and email channels.
• Desirable: proven experience in hospitality, reception or similar customer‑facing role.
• Desirable: cash handling experience.

Required skills

• Opera (hotel management software)